Terms & Conditions
Our terms and conditions for website design services
The Nitty Gritty
Please read these Web Design Terms carefully, as they set out our and your legal rights and obligations in relation to our web design services.
1. Definitions and Interpretation
2. Term
3. The Services
4. Customer Obligations
5. Delivery and Acceptance
6. Third Party Works
7. Unlawful Content
8. Charges and Payment
9. Intellectual Property Rights
10. Warranties
11. Limitations and Exclusions of Liability
12. Data Protection
13. Confidentiality and Publicity
14. Termination
15. Effects of Termination
16. General.
1. Definitions and interpretation
1.1 In the Agreement:
“Acceptance Criteria” has the meaning given to it in Clause [5.2];
“Acceptance Period” means the period of [10] Business Days beginning on the date of actual delivery of the completed Website to the Customer;
“Agreement” means the agreement between the Company and the Customer incorporating these Web Design Terms and the Proposal, and any amendments to it from time to time;
“Business Day” means any week day, other than a bank or public holiday in [England];
“Business Hours” means between [09:00] and [17:30] London time on a Business Day;
“Charges” means the amounts payable by the Customer to the Company under or in relation to the Agreement (as set out in the Proposal);
“Company” means ADG Web Design, a sole trader: Adrian Gardiner trading as ADG Web Design, which has its principal place of business at 11 Woolner Close, Barham, Ipswich, IP6 0DL;
“Confidential Information” means:
(a) any information supplied by the Company to the Customer (whether supplied in writing, orally or otherwise) marked as “confidential”, described as “confidential” or reasonably understood to be confidential;
(b) [the terms (but not the existence) of the Agreement;
“Customer” means the customer for services under the Agreement as specified in the Proposal;
“Customer Works” means the works and materials provided to the Company by the Customer, or by any third party acting for or on behalf of the Customer, for incorporation into the Website;
“Defect” means a defect, error or bug having a material adverse effect on the appearance, operation or functionality of the Website but excluding any defect, error or bug caused by or arising as a result of:
(a) an act or omission of the Customer, or an act or omission of one of the Customer's employees, officers, agents or sub-contractors;
(b) an incompatibility between the Website and any other application, program or software (other than the Customer Works and the Third Party Works).
“Delivery Date” means the date for delivery of the Website specified in the Proposal;
“Effective Date” means [the date of execution of the Proposal];
“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of or problems with the internet or a part of the internet, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights (and the “intellectual property rights” referred to above include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);
“Personal Data” has the meaning given to it in the Data Protection Act 1998;
“Proposal” means [the proposal document issued by the Company / attached to these Web Design Terms] [detailing the scope of the Services and other matters relating to the Agreement];
“Services” has the meaning given to it in Clause [3.1];
“Third Party Works” means the works and materials comprised in the Website, the Intellectual Property Rights in which are owned in whole or part by a third party (excluding the Customer Works);
“Term” means the term of the Agreement;
“Unlawful Content” has the meaning given to it in Clause [7.1];
“Website” means the website to be developed by the Company for the Customer under the Agreement; and
“Year” means a period of 365 days (or 366 days if there is a 29 February during the relevant period) starting on the Effective Date or on any anniversary of the Effective Date.
1.2 In the Agreement, a reference to a statute or statutory provision includes a reference to:
(a) that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and
(b) any subordinate legislation made under that statute or statutory provision.
1.3 The Clause headings do not affect the interpretation of the Agreement.
1.4 The ejusdem generis rule is not intended to be used in the interpretation of the Agreement; it follows that a general concept or category utilised in the Agreement will not be limited by any specific examples or instances utilised in relation to such a concept or category.
The Agreement will come into force on the Effective Date and will continue in force until the acceptance of the Website by the Customer in accordance with Clause [5], upon which it will terminate automatically, unless terminated earlier in accordance with Clause [14].
3.1 The Company will:
(a) design and deliver the Website;
(b) incorporate the Customer Works and Third Party Works into the Website;
(the “Services”).
3.2 The Company will use reasonable endeavours to perform the Services in accordance with the timetable set out in the Proposal; however, the Company does not guarantee that that timetable will be met.
4.1 The Customer will provide the Company with:
(a) such co-operation as is required by the Company (acting reasonably) to enable the performance by the Company of its obligations under the Agreement; and
(b) all information and documents required by the Company (acting reasonably) in connection with the provision of the Services.
4.2 The Customer will be responsible for procuring any third party co-operation reasonably required by the Company to enable the Company to fulfil its obligations under the Agreement.
5.1 The Company will use reasonable endeavours to deliver the Website to the Customer for acceptance testing on or before the Delivery Date.
5.2 During the Acceptance Period, the Customer will carry out acceptance tests to determine:
(a) whether the Website conforms in all material respects with the specification of the Website in the Proposal; and
(b) whether the Website has any Defects;
(the “Acceptance Criteria”).
5.3 If in the Customer's reasonable opinion the Website meets the Acceptance Criteria, the Customer will send to the Company a written notice during the Acceptance Period confirming acceptance of the Website.
5.4 If in the Customer's reasonable opinion the Website does not meet the Acceptance Criteria, the Customer will send to the Company a written notice during the Acceptance Period setting out in detail the respect(s) in which the Website does not meet the Acceptance Criteria.
5.5 If the Company (acting reasonably) agrees that the Website does not meet the Acceptance Criteria, the Company will have a further remedial period (of [30] Business Days) to modify the Website so that it meets the Acceptance Criteria.
5.6 The Website will be deemed to have been accepted by the Customer if:
(a) the Customer does not give any notice to the Company under either Clause [5.3] or Clause [5.4] during the Acceptance Period; or
(b) the Customer publishes the Website or uses the Website for any purpose other than development and/or testing.
6.1 Third Party Works will be licensed to the Customer under the relevant licensor’s standard terms and conditions for online use, or on licence terms notified by the Company to the Customer.
6.2 Any licence fees for Third Party Works will be payable by the Customer in addition to the Charges specified in the Proposal (unless the parties agree otherwise).
7.1 The Customer will ensure that the Customer Works do not infringe any applicable laws, regulations or third party rights (“Unlawful Content”).
7.2 The Customer will indemnify and will keep indemnified the Company against all damages, losses and expenses (including legal expenses) arising as a result of any claim that the Customer Works constitute Unlawful Content, or any legal proceedings relating to such a claim.
8.1 The Company will issue invoices for the Charges to the Customer on the relevant invoicing dates set out in the Proposal, or (if earlier) upon the acceptance of the Website by the Customer.
8.2 The Customer will pay the Charges to the Company within [14] days of the date of issue of an invoice issued in accordance with Clause [8.1].
8.3 All Charges stated in or in relation to the Agreement are stated inclusive of VAT, unless the context requires otherwise.
8.4 Charges must be paid by debit or credit card, direct debit, bank transfer or by cheque (using such payment details as are notified by the Company to the Customer from time to time).
8.5 If the Customer does not pay any amount properly due to the Company under or in connection with the Agreement, the Company may:
(a) charge the Customer interest on the overdue amount at the rate of [8]% per year above the base rate of [HSBC Bank Plc] from time to time (which interest will accrue daily until the date of actual payment and will be compounded quarterly); or
(b) claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
9. Intellectual Property Rights
9.1 All copyright and other Intellectual Property Rights in the Website (excluding the Customer Works and the Third Party Works) will as between the parties be the sole property of the Company and, subject to full payment of the Charges, from the date of acceptance of the Website by the Customer the Company grants to the Customer a non-exclusive worldwide licence of such Intellectual Property Rights for the purposes of:
(a) publishing and operating the Website;
(b) backing-up the Website; and
(c) updating and adapting the Website;
subject always to the other terms of the Agreement.
9.2 The Customer may only sub-license the rights granted in Clause [9.1] for the purposes set out in that Clause.
9.3 Without prejudice to Clause [9.4], the Company waives (and will ensure that its employees and subcontractors waive) any moral rights they may have in the Website arising under Chapter 4 of the Copyright, Designs and Patents Act 1988 and, so far as is legally possible, any broadly equivalent rights anywhere in the world.
9.4 The Company may include the statement "built by ADG Web Design" together with a link to the Company's website on [each page] of the Website in a position and in a form to be agreed by the parties. The Customer will retain any such credit and link in any adapted version of the Website, and the Customer will (and will only) remove any such credit and link from the Website at the Company’s request.
10.1 The Customer warrants to the Company that it has the legal right and authority to enter into and perform its obligations under the Agreement.
10.2 The Company warrants to the Customer:
(a) that it has the legal right and authority to enter into and perform its obligations under the Agreement;
(b) that it will perform its obligations under the Agreement with reasonable care and skill; and
(c) that the Website will continue to operate without any Defects for a period of [1 month] from the date of acceptance of the Website (and if the Website does not so operate, the Company will, for no additional charge, carry out any work necessary in order to ensure that the Website operates without any Defects during this period).
10.3 The Customer acknowledges that the Company has designed the Website to work with the web browser technology specified in the Proposal, and the Company does not warrant that the Website will work with any other web browser technology.
10.4 The Customer further acknowledges that the Company does not purport to provide any legal advice under the Agreement or in relation to the Website and the Company does not warrant that the Website will not give rise to any civil or criminal legal liability on the part of the Customer or any other person.
10.5 All of the parties' liabilities and obligations in respect of the subject matter of the Agreement are expressly set out herein. To the maximum extent permitted by applicable law, no other terms concerning the subject matter of the Agreement will be implied into the Agreement or any related contract.
11. Limitations and Exclusions of Liability
11.1 Nothing in the Agreement will:
(a) limit or exclude the liability of a party for death or personal injury resulting from negligence;
(b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
(c) limit any liability of a party in any way that is not permitted under applicable law; or
(d) exclude any liability of a party that may not be excluded under applicable law.
11.2 The limitations and exclusions of liability set out in this Clause [11] [and elsewhere in the Agreement]:
(a) are subject to Clause [11.1];
(b) govern all liabilities arising under the Agreement [or any collateral contract] or in relation to the subject matter of the Agreement [or any collateral contract], including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty; and
[(c) will [not limit or exclude / limit and exclude] the liability of the parties under the express indemnities set out the Agreement.]
11.3 The Company will not be liable in respect of any loss of profits, income, revenue, use, production or anticipated savings.
11.4 The Company will not be liable for any loss of business, contracts or commercial opportunities.
11.5 The Company will not be liable for any loss of or damage to goodwill or reputation.
11.6 The Company will not be liable in respect of any loss or corruption of any data, database or software.
11.7 The Company will not be liable in respect of any special, indirect or consequential loss or damage.
11.8 The Company will not be liable for any losses arising out of a Force Majeure Event.
11.9 The Company's liability in relation to any event or series of related events will not exceed the greater of:
(a) [amount]; and
(b) the total amount paid or (if greater) payable by the Customer to the Company under the Agreement during the [number] month period immediately preceding the event or events giving rise to the claim.
11.10 The Company's aggregate liability under the Agreement [and any collateral contracts] will not exceed the greater of:
(a) [amount]; and
(b) the total amount paid or (if greater) payable by the Customer to the Company under the Agreement.
12.1 The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to the Company under the Agreement.
12.2 The Company warrants that:
(a) it will act only on instructions from the Customer in relation to the processing of any Personal Data performed by the Company on behalf of the Customer; and
(b) it has in place appropriate security measures (both technical and organisational) against unlawful or unauthorised processing of Personal Data and against loss or corruption of Personal Data processed by the Company on behalf of the Customer.
13. Confidentiality and Publicity
13.1 The Customer will keep confidential the Confidential Information, and will not disclose that Confidential Information except as expressly permitted by this Clause [13].
13.2 The Customer will protect the confidentiality of the Confidential Information using at least reasonable security measures.
13.3 The Confidential Information may be disclosed by the Customer to its employees and professional advisers, provided that each recipient is legally bound to protect the confidentiality of the Confidential Information.
13.4 These obligations of confidentiality will not apply to Confidential Information that:
(a) has been published or is known to the public (other than as a result of a breach of the Agreement);
(b) is known to the Customer, and can be shown by the Customer to have been known to it, before disclosure by the Company; or
(c) is required to be disclosed by law, or by an order (binding upon the relevant party) of a governmental authority, a regulatory body or a stock exchange.
13.5 The Customer will not make any public disclosure relating to the subject matter of the Agreement (including press releases, public announcements and marketing materials) without the prior written consent of the Company.
14.1 The Company may terminate the Agreement at any time by giving at least [30 days'] written notice to the Customer.
14.2 Either party may terminate the Agreement immediately by giving written notice to the other party if the other party:
(a) commits any material breach of any term of the Agreement, and:
(i) the breach is not remediable; or
(ii) the breach is remediable, but the other party fails to remedy the breach within 30 days of receipt of a written notice requiring it to do so; or
(b) fails to pay any amount due under the Agreement in full and on time.
14.3 Either party may terminate the Agreement immediately by giving written notice to the other party if:
(a) the other party:
(i) is dissolved;
(ii) ceases to conduct all (or substantially all) of its business;
(iii) is or becomes unable to pay its debts as they fall due;
(iv) is or becomes insolvent or is declared insolvent; or
(v) convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;
(b) an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;
(c) an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under the Agreement); or
(d) (where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.
15.1 Upon termination all the provisions of the Agreement will cease to have effect, save that the following provisions of the Agreement will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses [1, 7, 8.5, 9, 10, 11, 13, 15, and 16.3 to 16.13].
15.2 Termination of the Agreement will not affect either party’s accrued rights (including the Company's accrued rights invoice for and to be paid the Charges) as at the date of termination.
15.3 If the Agreement is terminated under Clause [14.1], or by the Customer under Clause [14.2] or [14.3] (but not in any other case):
(a) the Company will promptly provide to the Customer an electronic copy of the Website; and
(b) the Customer will be entitled to a refund of any Charges paid by the Customer to the Company in respect of any Services which were to be performed after the date of effective termination, and will be released from any obligation to pay such Charges to the Company (such amount to be calculated by the Company using any reasonable methodology).
15.4 Save as provided in Clause [15.3(b)], the Customer will not be entitled to any refund of Charges on termination, and will not be released from any obligation to pay Charges to the Company.
16.1 Any notice given under the Agreement must be in writing (whether or not described as “written notice” in the Agreement) and must be delivered personally, sent by first class post, or email, for the attention of the relevant person, and to the relevant address, or email address given below (or as notified by one party to the other in accordance with this Clause).
The Company
ADG Web Design, 11 Woolner Close, Barham, Ipswich, IP6 0DL or email to: adrian@adgcs.co.uk
The Customer
The addressee, address, and email address specified in the Proposal.
16.2 A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below):
(a) where the notice is delivered personally, at the time of delivery;
(b) where the notice is sent by first class post, 48 hours after posting; and
(c) where the notice is sent by email, at the time of the transmission (providing the sending party retains written evidence of the transmission).
16.3 No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.
16.4 If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
16.5 Nothing in the Agreement will constitute a partnership, agency relationship or contract of employment between the parties.
16.6 The Agreement may not be varied except by a written document signed by or on behalf of each of the parties.
16.7 The Company may freely assign its rights and obligations under the Agreement without the Customer's consent. Save as expressly provided in this Clause or elsewhere in the Agreement, neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise dispose of or deal in the Agreement or any rights or obligations under the Agreement.
16.8 The Company may subcontract any of its obligations under the Agreement to any third party without the Customer's consent.
16.9 The Customer will not, without the Company's prior written consent, either during the term of the Agreement or within 6 months after the date of effective termination of the Agreement, engage, employ or otherwise solicit for employment any employee or contractor of the Company who has been involved in the performance of the Agreement.
16.10 Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange for the doing of) any things reasonably within that party’s power, which are necessary to enable the parties to exercise their rights and fulfil their obligations under the Agreement.
16.11 The Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party.
16.12 The Agreement constitutes the entire agreement and understanding of the parties in relation to the subject matter of the Agreement, and supersedes all previous agreements, arrangements and understandings between the parties relating to the subject matter of the Agreement. Subject to Clause [11.1], each party acknowledges that no representations or promises not expressly contained in the Agreement have been made by or on behalf of the other party.
16.13 The Agreement will be governed by and construed in accordance with the laws of [England and Wales]; and the courts of [England] will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
Get in Touch! 
Need help? We will be happy to hear from you. For contacting us please use our contact page or the email and phone info below.
Phone : 01473 831839
Mobile : 07915 665474
Email : adrian@adgcs.co.uk
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